Quality Management System (QMS) is a system by which an organization aims to reduce and eventually eliminate non-conformance to specifications, standards, and customer expectations in the most cost effective and efficient manner.Hence, a quality management system is a management technique used to communicate to employees what is required to produce the desiredquality of products and services and to influence employee actions tocomplete tasks according to the quality specifications.
For more than two decades QMS have been the leading “buzzwords” in the business world. The notion of quality in business focuses on the savings and additional revenue that organizations can realize if they eliminate errors throughout their operations and produce products and services at the optimal level of quality desired by their customers.
It is recognition of the importance of QMS that CAVA II Project approaches includes activities aimed at supporting the establishment of good quality management systems and promotion of good business management practices by SMEs producing HQCF and other dried products.
The hands on Train the Trainers (ToT) was hosted by CAVA II Malawi office. It was facilitated by Dr Louise Abayomi from NRI. All CAVA II target countries: Nigeria, Ghana, Malawi, Tanzania and Uganda were represented at the training exercise. Dr. A. A. Adebowale represented CAVA II Nigeria.
One SME producing HQCF (Universal Limited, Zomba) and one rural cooperative processing centre (CMRTE, Domasi) was used as venue for the training. The staffs of the two enterprises were also trained alongside members of staff of CAVA II Project. Participants were trained on quality management system, raw material quality check, standard operating procedures (SOP) for HQCF processing equipment, weighing scale calibration and determination of pH using litmus paper,appropriate washing, grating and dewatering techniques.
The participants were also exposed to the nitty-gritty ofefficient drying and milling operation in line with International Standard Organization (ISO) regulations, as well as HQCF packaging, warehousing and handling in conformance with Good Manufacturing Practices (GMP). The participants appreciated CAVA II Project for giving them the opportunity to be at the training exercise.
The facilitator of the training Dr Louise Abayomi charged the members of staff of Universal Limited, Zomba, to start implementing the knowledge gathered during the training. DrAbayomi however promised to embark on unscheduled follow up visit to the processing center to ascertain level of their compliance.